Preface                                            v
  Selected Papers
      Fifty Years After - Almost                   1  (8)
          F. Wilfrid Lancaster
      The New Challenges of the Statistic: Case    9  (8)
      UEF
          Markku Laitinen
          Aino Taskinen
      Fractal Analysis of Knowledge                17 (8)
      Organization in Digital Library
          Veslava Osinka
      User's Perception and Satisfaction with      25 (12)
      Reference Services in University
      Libraries of Punjab: A Survey
          Shafiq Ur Rehman
          Farzana Shafique
          Khalid Mahmood
      User Centred Libraries and Brand Name:       37 (6)
      The Case of Greek Public Libraries
          Anthi Katsirikou
          Ageliki Oikonomou
    Chapter 1 Assessing and Evaluating
    Reference: Views from the Academic Library
    Reference Desk
      View from a Virtual Reference Desk           43 (6)
          Lynne Rudasill
      Using Data to Make Quick Decisions about     49 (6)
      a New Merged Service Desk: A Case Study
          Elizabeth Cooper
      Moving from Behind the Desk and into the     55 (8)
      Flow: Assessing the Impact of Research
      Support Activities
          Jo Ann Jacoby
      One Librarian at a Time: Group Assessment    63 (4)
      via Self Assessment
          Cynthia Johnson
          Carol Ann Hughes
      Access and Use of European Information: A    67 (10)
      Comparative Analysis
          Ana Lucia Terra
      Evaluation of Information Services in the    77 (12)
      Library: Areas Identified by Graduate
      Students
          Naresh Kumar Agarwal
    Chapter 2 Quantitative and Qualitative
    Methods in Library Marketing and
    Management: A Practical Approach
      How to Teach Library Management              89 (8)
          Angela Repanovici
      Using Statistics - Quality Management in     97 (6)
      the Library
          Ane Landøy
      Greek Academic Repositories: Policies (?)    103(18)
      for Making Available Scientific and
      Cultural Content
          Manolis Koukourakis
      Library Network Support Services:            121(12)
      Quantitative and Qualitative Measures for
      Assessing the Impact of Information
      Literacy Initiatives on Learners
          Jerald Cavanagh
          Padraig Kirby
      Electronic Academic Libraries Services       133(14)
      Valuation: A Case Study of the Portuguese
      Electronic Scientific Information
      Consortium b-on.
          Luiza Baptista Melo
          Cesaltina Pires
      The Use of Marketing Research Methods for    147(6)
      the Evaluation of Information Literacy
      Services
          Dionysis Kokkinos
          Eleni Papadatou
          Nina Sisamaki
      Development of Management Methods in         153(8)
      Polish Libraries and Information Centers.
      Hitherto Existing Solutions, New Trends
      and Directions of Research
          Maja Wojciechowska
    Chapter 3 Using Qualitative and
    Quantitative Methods in Digital Library
    Education and Research
      The Use of Phenomenographic Approach to      161(6)
      Investigate Students' Conceptions of the
      Use of Web 2.0 Tools
          Alice Adejoke Bamigbola
      Application of Preservation Metadata for     167(8)
      Long-Term Accessibility of Digital Objects
          Yibeltal Tafere Bayih
      Exploring User's Information Behavior in     175(6)
      Social Networks
          Juan Daniel Machin Mastromatteo
      Using Qualitative Case Study Methodology     181(12)
      to Assess Information Access Needs and
      Open Educational Resources (OER)
      Awareness among Faculty and Students of
      MOI University, Nairobi Campus - Kenya
          Monica Wawira Gakindi
      A Mixed Model Study to Determine User        193(6)
      Preferences for Delivery of Collection
      Content via Mobile Devices: Lessons for
      the Development of a Smartphone
      Application
          Sara Grimm
      Data Collection Process and Technique to     199(6)
      Determine the Image Characteristics of
      Photogrammetry in Cultural Heritage Domain
          Mehrnoosh Vahdat
    Chapter 4 Library and Information Science
    Post-Graduate Student Research
      Documentation of Library Compliance in       205(4)
      Regional Accreditation Standards: A
      Survey of Accreditation Liaisons and
      Librarians of Level-One Institutions of
      the Southern Association of Colleges and
      Schools
          Donna S. Ballard
      Publishing Patterns and Authorship in the    209(4)
      Scholarly Literature of Digital Object
      Identifiers: A Bibliometric Analysis
          Donna S. Ballard
      Characters of Color. A Content Analysis      213(6)
      of Picture Books in a Virgin Islands
      Elementary School Library
          Marilyn M. Brissett
      Anthropological Literature on Social         219(6)
      Phobia: An Examination of Publishing and
      Indexing Patterns
          Julie D. Shedd
      Educational Choices and Learning Careers     225(16)
      of LIS Students as a Social Process:
      Theoretical and Methodological
      Considerations
          Valentini Moniarou-Papaconstantinou
          Anna Tsatsaroni
    Chapter 5 Users and Their Behaviours
      Using Qualitative Approach for a             241(8)
      Psychographic Segmentation of the Users
      of Library Services
          Chiara Faggiolani
      Do We Know Image Users?                      249(12)
          Marija Petek
      Psychometric Properties of the Computer      261(10)
      and Web Attitude Scale (CWAS): An
      Application to Greek Library Students
          Aspasia Togia
          Afrodite Malliari
          Stella Korobili
          Nikolaos Tsigilis
      Generational Technology Expectations of      271(8)
      Library Users: A Case Study
          Rachel Williams
          Jennifer Cromer
      User Preferences for Virtual Information     279(8)
      Retrieval: A Qualitative Study
          Alan Mac Lennan
      Matching the Databases' User Interface       287(10)
      with Ellis' Model of Information Seeking
      Behavior: A Qualitative Survey
          Mohammad Azami
          Rahmattolah Fattahi
      Exploring the Research Knowledge Needs of    297(10)
      Canadian Academic Librarians
          Alvin M. Schrader
    Chapter 6 Academic Libraries
      UCSC Nexus Project: Fostering Networking     307(8)
      between Academic Scholars and Library
      Staff. Qualitative Methods for Assessing
      Perceived Value of Library Services
          Liliana Gregori
          Luca Losito
          Paolo Sirito
      Research Library Statistics: For Whom and    315(8)
      for What Purpose? The Statistics Users'
      Views and Wishes
          Cecilia Bodelsson
          Catarina Jacobsson
          Tore Torngren
      Performance Appraisal of Library Staff       323(8)
      Working in Turkish Universities
          Leyla Kanik
      Automated Metadata Harvesting Among Greek    331(8)
      Repositories in the Framework of
      EuropeanaLocal: Dealing with
      Interoperability
          Alexandros Koulouris
          Emmanouel Garoufallou
          Evangelos Banos
      The Benefits of a Quality Management         339(6)
      System - The Case of the Merger of Two
      Universities and Their Libraries
          Jarmo Saarti
          Arja Juntunen
    Chapter 7 Digital Libraries
      Paving the Way for Interoperability in       345(8)
      Digital Libraries: The DL.org Project
          Katerina El Raheb
          George Athanasopoulos
          Leornardo Candela
          Donatella Castelli
          Perla Innocenti
          Yannis Ioannidis
          Akrivi Katifori
          Anna Nika
          Stephanie Parker
          Seamus Ross
          Costantino Thanos
          Eleni Toli
          Giuseppina Vullo
      Squaring the Circle: A Comparative           353(6)
      Perspective on Digital Library Evaluation
      Models
          Giuseppina Vullo
      Digital Libraries and the Digital Working    359(8)
      Environment: What is Their Effect on
      Library Staff for Sharing Their Knowledge?
          Garoufallou Emmanouel
          Asderi Stella
      Case Study Method for Research on Digital    367(10)
      Library, Information Policies, and
      Bibliographic Organization
          Georgina Araceli Torres-Vargas
          Ariel Alejandro Rodriguez-Garcia
          Egbert John Sanchez-Vanderkast
      Experimental Workflow Development in         377(8)
      Digitisation
          Mustafa Dogan
          Clemens Neudecker
          Sven Schlarb
          Gerd Zechmeister
    Chapter 8 Library Applications and
    Methodologies
      Co-Word Analysis of Doctoral                 385(8)
      Dissertations in Information Science in
      the Republic of Croatia from 1978 to
      2007: Contribution to Research of
      Development of Information Science
          Miroslav Tudman
          Dilda Pecaric
      Satisfaction and Relevance of Libraries      393(6)
      and Technology in Ukraine and Romania
          Svetlana Kolesnik
          Katie Sheketoff
      Library Performance Management in Rio de     399(10)
      Janeiro, Brazil: Applying DEA to a Sample
      of University Libraries in 2006-2007
          Frederico A. de Carvalho
          Marcelino Jose Jorge
          Marina Filgueiras Jorge
          Mariza Russo
          Nysia Oliveira de Sa
      Grounded Analysis of the Use of Public       409(8)
      Libraries in Appalachia by Non-Residents
          Sheri Ross
      Supporting PDF Accessibility Evaluation:     417(8)
      Early Results from the FixRep Project
          Andrew Hewson
          Emma Tonkin
      Heuristics for the Evaluation of Library     425(8)
      Online Catalogues
          Thomas Weinhold
          Sonja Oettl
          Bernard Bekavac
      The Next Generation of OPACs: What do        433(6)
      Experts Consider as Musts and Don'ts?
          Rene Schneider
    Chapter 9 Information and Learning
      Books Circulation and Teaching Support: A    439(4)
      Case Study in a Nutrition-Dietetics
      Department Library
          Maria Kampouraki
          Nikos Thalassinos
          Georgios A. Fragkiadakis
      Electronic Scholarly Communication,          443(8)
      Availability, Utilization and its
      Imperatives to Academic Libraries in
      Nigeria
          Scholoastica A. C. Ukwoma
          Victoria N. Okafor
          Ifeoma Udeh
Author Index                                       451(2)
Title Index                                        453