Key Performance Indicators Manual : A Practical Guide for the Best Practice Development, Implementation and Use of Kpis （LSLF）

Key Performance Indicators Manual : A Practical Guide for the Best Practice Development, Implementation and Use of Kpis （LSLF）

  • ただいまウェブストアではご注文を受け付けておりません。 ⇒古書を探す
  • 製本 Hardcover:ハードカバー版
  • 言語 ENG
  • 商品コード 9781865089546
  • DDC分類 338

Full Description


This Australian reference contains everything you need to implement KPIs in your organization. The manual should assist you in identifying, developing and measuring key performance indicators in your organization. The development and use of KPIs should form the basis for the analysis of your organization's current performance, its future requirements and the improving strategies required for ongoing success. The manual is designed to be used as a practical guide to the process of introducing KPIs. The content has been divided into three parts which are suitable for anyone in the organization to review and use. Part one provides an overview of the total process for developing and using KPIs. It discusses the general principles and describes the eight steps in the development and use of KPIs. Part two consists of a series of structured exercises and activities for working through the eight steps. This information is designed to be copied and circulated by anyone in the organization who is involved in developing and using KPIs. Like other elements in best practice, the process for developing and using KPIs can be assisted by the involvement of trained facilitators.To help facilitators play their role, Part Three contains some key resources to be used when introducing KPIs, including checklists, workshop overheads and typical questions and answers.

Contents

Introduction1 How to use this manual2 The rationale for this manual3 An introduction to Key Performance IndicatorsPart One General principles for the development and use of Key Performance Indicators4 How to use Part One of the manual5 The context for the introduction of KPIs6 The four general principles guiding the development and use of KPIs7 An eight-step model for developing and using KPIs8 Step One: Aligning KPI development with other change and improvement strategies in the organisation9 Step Two: Explaining the purpose of KPI development and use to all employees10 Step Three: Establishing an agreed process for the development and use of KPIs11 Step Four: Identifying organisation-wide Critical Success Factors12 Step Five: Selecting KPIs at the team level13 Step Six: Developing display, reporting and review frameworks at all levels14 Step Seven: Facilitating the use of KPIs to assist in performance improvement and the achievement of Best Practice15 Step