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基本説明
It provides a supply-chain approach and covers information from fields including marketing, business strategy, logistics and manufacturing.
Full Description
Operations Management is the effective planning, organization and control of the resources and activities needed to provide customers with goods and services. This encompasses a broad range of functions including the provision of raw materials, manufacturing, assembly and distribution of finished goods to the client. With the increasing use of subcontractors in disparate locations for many business functions and the continual drive for shorter lead-times, this supply-chain network is a critical factor in business success.Derek Waller's new approach to operations management treats operations and the supply chain as an integrated system, highlighting the links between the supply chain and all other parts of the business in both the manufacturing and service sectors. To reflect this, he gives more prominence to key topics such as inventory control, quality, planning and forecasting than many competitive books. A comprehensive and practical text, the first edition has been praised for its fresh approach, lively writing style, use of examples and international emphasis.The current book takes a fully student-centred approach complete with chapter introductions, summaries, boxed examples, questions, exercises and cases. As befits a modern text in operations management, Waller balances the coverage of manufacturing and service sectors and includes up-to-date technological topics.The new edition will be rewritten throughout to incorporate the latest technological advances and business thinking. In addition, the supply chain approach will be more clearly highlighted, along with links to strategy, to provide a more coherent conceptual framework.
Contents
PART ONEmanagement and the supply chain Defining operations management and the supply chain * Classification of operating systems * Operations are international * Employment in operations * Model of operations * Productivity * Management activities in operations *.Systems approach to operations * Technology 2 organizations * The strategic plan * Synergy strategy and operations * Real world corporate strategic objectives 3 site selection Defining site selection * Staffing * Inherent local conditions * Infrastructure Construction * Factors that impact cash flow * Financial aid * Proximity of resources *. Quantitative approaches to site selection 4 QUALITY MANAGEMENT Quality concerns Definition of quality * Total quality management * Leading proponents of quality management * Costs of quality and non-quality * Quality Control * Quality related tools and techniques * International standards organization and ISO-9000 * European Foundation for Quality Management * The UK. Best Factory Awards *. Malcolm Baldrige National Quality Award * Ethics and quality 5 AN ENVIRONMENTAL BALANCE Environmental issues Sources of environmental damage * Product life cycle analysis * Product packaging * Transportation systems * Cost/benefit analysis for environmental considerations * Organizing for environmental management *ISO 14000 THE PRODUCT The product * A project is a product * Product life cycle * Technology in product design * Development of the product * Flexibility in product design 7 PROCESS DESIGN AND THE OPERATIONS NETWORK Design of the process system * Capacity of the process system * Vertical integration * Automation in process design * Information technology in the process system * Electronic commerce * Artificial intelligence * Operations network chart * Business process re-engineering * Real-world illustration * Does BPR always Management theorists * Job design * Attitude towards employees * Work measurement * Learning and the experience curve * People and change 9 DESIGN OF THE FACILITY LAYOUT Defining Facility Layout * Layout in Manufacturing * Retail Facilities *. Restaurants * Airports * Engineering, Consulting, or Design Office * Methods For Facility Layout PART THREE: PLANNING AND ORGANIZING 10 forecasting ? the trigger in the supply chain Critical nature of forecasting * Time horizons in forecasting * Economic indicators in forecasting * Macro-economic factors * Micro-economic factors * Qualitative forecasting * Consumer surveys * Time series data in forecasting * Forecasting models * Average forecasting models * Exponential smoothing * Simple linear regression in a time series * Causal forecasting and linear regression * Seasonal effects and forecasting * Multiple regression forecasting * Non-linear regression * Accuracy of the forecast model * Control of a forecast 11: INVENTORY MANAGEMENT Inventory and the supply chain * Reason for holding Inventories * Costs associated with inventory management * Ordering decisions for independent demand inventory * Economic order quantity models * Order points and service levels * Fixed order period systems * Requirements for good inventory management 12: OPERATIONS AND CAPACITY PLANNING Defining planning * Aggregate planning and capacity * Capacity adjustment to meet demand * Modifying demand to accommodate capacities * Aggregate planning choices in manufacturing * Aggregate planning in services * Master production schedule 13: MATERIAL REQUIREMENTS AND ENTERPRISE RESOURCE PLANNING Material Requirements Planning * Lot sizing in production planning * Manufacturing Resource Planning * Enterprise Resource Planning 14: OPERATIONS SCHEDULING The scheduling activity * Gantt chart * Order sequencing * Johnson's rule * Assignment method of job allocation * Run-out method of scheduling * Line of balance technique * Personnel scheduling * Computer-based advanced planning scheduling systems 15: LEAN PRODUCTION AND JUST-IN-TIME Concepts * Analysis of a traditional push system * Analysis of a just-in-time pull system * Balancing production under just-in-time * Kanban * Inventories in lean production * Machine set up times, and single minute exchange of die * Overall equipment effectiveness * The five S Rules * The five and "six" zeros * Quality * Just in time in services * Risks in lean manufacturing 16: PURCHASING AND SUBCONTRACTING The purchasing activity * Purchasing is international * Organization of purchasing departments * Ethics in purchasing and buying * Suppliers * Steps in the purchasing process * Value analysis * Just in time purchasing * Subcontracting * Make or Buy * 17: MANAGING THE INTEGRATED SUPPLY CHAIN The supply chain * Modelling the supply chain * Pipeline mapping * Distribution requirements planning * Distribution centre * Transportation * Retail food industry * International considerations * Organizing the supply chain function 18: PROJECT MANAGEMENT A project and project management * Contracts in a project * Phases of a project * Project organization Scheduling and controlling * Network diagrams * Accelerating (crashing) a project PART FOUR: FURTHER ANALYSIS 19: RELIABILITY AND MAINTENANCE FOR CONTROL Reliability * Failure mode, effect, and criticality analysis * Real world pharmaceutical application * Maintenance * Recovery from a failure 20: STATISTICAL QUALITY CONTROL Elements of statistical quality control * Basic concepts of statistical process control * Statistical process control for attribute characteristics * Statistical process control for variable characteristics * Considerations in statistical process control * Process capability * Six-sigma quality * Sampling * Acceptance plans 21: WAITING LINES Waiting lines in practice * Reasons for waiting lines * Service systems in waiting lines * Single channel, single phase queuing models * Simulation of a waiting throughput * Bottlenecks and non-bottlenecks * Transfer batch, process batch and lot size * Scheduling and constraints Non-manufacturing systems 23: DECISION MAKING AND RISK The element of risk * Magnitude of the decision making process * The decision process * The environment for decision making * Decision theory * Payoff tables * Marginal analysis * When expected values are not the decision making criteria * Cost benefit analysis 24: LINEAR PROGRAMMING The linear programming tool * Restrictions in linear programming * Formulating a linear program * Feasible area and boundary limits * ISO-profit line * Surplus resources * Sensitivity* Limits of two variable linear programs * Linear programming with more than two variables 25: financial analysis Product pricing * Variable costs * Fixed costs * Financial treatment for fixed assets * Traditional cost accounting * Activity based costing * Breakeven analysis * Short run production costs * Long run production costs. 26: AUDITING THE OPERATIONS AND SUPPLY CHAIN Introduction * Customer satisfaction * Inventory management * Efficiency and quality measurements * Working environment The supply chain * Benchmarking 27: STATISTICAL CONCEPTS The role of statistics * Common terms * Summation rules * Probability * Central tendency * Dispersion * Exponential distribution * Normal distribution * Binomial distribution * Poisson distribution * Student t distribution * Beta distribution APPENDIX technological discoveries, inventions, and developments GLOSSARY
