Knowledge Management Systems : Theory and Practice

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Knowledge Management Systems : Theory and Practice

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  • 製本 Paperback:紙装版/ペーパーバック版／ページ数 288 p.
  • 言語 ENG
  • 商品コード 9781861526168
  • DDC分類 658

Full Description


Knowledge management is becoming more and more important in a changing business climate, as organizations are faced with tremendous competitive pressures. Technological developments such as e-commerce have made company strategies and customer interfacing more visible, so this resource-based view of strategy has become a key issue in gaining differentiation in the eyes of the customer and maintaining competitive advantage. Knowledge management skills and processes are crucial to this, as they leverage a company's renewable, reusable and accumulating assets.This book provides an essential guide to the area of knowledge management, and specifically highlights new developments such as Knowledge Management Systems. Featuring insights and perspectives from contributors from the UK, Europe and the USA, this book presents cutting edge theory and evidence about the use of information technology for the management of organizational knowledge. The book is split into three sections:Experiences in KMS Practice, featuring practical case studies taken from well-known companies and organizationsDesigning KMS Enterprise Architectures, explaining different structures for integrating and sharing knowledge within an organisationImplementing KM Solutions, which demonstrates the fundamental principles to implementing systems, and the hurdles that must be facedThis book covers a fast-growing topic in great depth, and will prove invaluable to students taking Knowledge Management courses on degrees in Business, Management or Information Systems. It is also a useful guide for practitioners contemplating new technological developments in the field.

Contents

SECTION ONESystems: Issues, Challenges, and Benefits, (Maryam Alavi and Dorothy Leidner). 2. Sharing Tacit Knowledge: A Case Study at Volvo, (Dick Stenmark). 3. Knowledge Management in Virtual Organisations: Experiences at Sigma, (Birgit Lemken, Helge Kahler, and Markus Rittenbruch). 4. Managing Information Overload in the Health Sector: The WAX Active Library System, (Claire O?Brien, Rudolf Hanka, Iain Buchan and Heather Heathfield). 5. Knowledge Management In the Professions: A Study of IT Support in Law Firms, (Petter Gottschalk). SECTION TWO: DESIGNING ENTERPRISE KMS ARCHITECTURES. 6. A Multi-Layer Architecture for Knowledge Management Systems, (Ulrich Frank). 7. Managing Knowledge in Decentralized Heterogeneous Corporations, (Ulrike Baumoel, Reinhard Jung and Robert Winter). 8. Web-Based Knowledge Management Support for Document Collections, (Mark Ginsburg and Ajit Kambil). 9. Enterprise Information Structures for Active, Content - Sensitive Knowledge Delivery, (Andreas Abecker, Ansgar Bernardi, Knut Hinklemann, Michael Sintek). 10. Combining Data from Existing Company Sources: Architecture and Experiences, (Jari Vanhanen, Casper Lassenius and Kristian Rautiainen). Factor, (Jacky Swan, Maxine Robertson and Sue Newell). 12. Fundamentals of Implementing Data Warehousing in Organizations, (Pat Finnegan and David Sammon). 13. Barriers to Adoption of Organization Memories: Lessons from Industry, (Karma Sherif). 14. Understanding KM Solutions: The Evolution of Frameworks in Theory and Practice, (Clyde Holsapple and K.D. Joshi).