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Full Description
As all travelers know, flying is no simple matter. There are the horrors of the check-in to be negotiated, the uneven struggle to squash your hand luggage into the overhead locker and the constant fight with your neighbor over ownership of the armrest. Add to that the question of the food, the immigration queues and waiting for your luggage to appear and we can all see that something isn't quite right. So when one of the world's leading management gurus Henry Mintzberg decides to scrutinize the managment practices of the airlines and airports from his personal experience, it is worth taking notice. And when he does it in a highly amusing manner; it is worth reading.
Contents
1. Flying is a transformational experience 2. Programming the passengers 3. Getting looped 4. Fully fleeced 5. Points payola 6. Flying by phone 7. 'This is your captain screaming' 8. The danger so flying down under 9. It's time to get really commercial 10. Reheating quantity 11. Dealing with a 'little problem' 12. Why I hate airports even more 13. Rules for designing the perfect airport 14. Genuinely scrambled management 15. Why I really hate flying 16. Hope for humanity
