Knowledge Management Strategy and Technology (Computing Library)

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Knowledge Management Strategy and Technology (Computing Library)

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  • 製本 Hardcover:ハードカバー版／ページ数 270 p.
  • 言語 ENG
  • 商品コード 9781580531054
  • DDC分類 658.4038

Full Description

This resource provides a thorough, up-to-date understanding of knowledge management (KM) and details the techniques needed to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book is designed to help the reader develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout an organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show how knowledge management is a key strategic tool. Moreover, the book shows how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.

Contents

A practical framework - understanding knowledge management; document imaging and management - taming the paper tiger; groupware - messaging and co-operation; developing effective knowledge with both qualitative and quantitive research; systems architecture - the preparation for knowledge management; the storage and access of distributed knowledge; an integrated development model for knowledge management; the role of directories in knowledge management; the Internet as a mechanism to enhance content and extend access to corporate data resources; the power of managing knowledge in a worldwide enterprise; knowledge management for competitive advantage - mining diverse sources for marketing intelligence; building knowledge communities with webs of connections.