競争の未来：価値創造における顧客の役割<br>The Future of Competition : Co-Creating Unique Value with Customers

個数：

競争の未来：価値創造における顧客の役割
The Future of Competition : Co-Creating Unique Value with Customers

  • 在庫がございません。海外の書籍取次会社を通じて出版社等からお取り寄せいたします。
    通常6～9週間ほどで発送の見込みですが、商品によってはさらに時間がかかることもございます。
    【重要ご説明事項】
    1. 納期遅延や、ご入手不能となる場合がございます。
    2. 複数冊ご注文の場合、分割発送となる場合がございます。
    3. 美品のご指定は承りかねます。
  • 【入荷遅延について】
    世界情勢の影響により、海外からお取り寄せとなる洋書・洋古書の入荷が、表示している標準的な納期よりも遅延する場合がございます。
    おそれいりますが、あらかじめご了承くださいますようお願い申し上げます。
  • ◆画像の表紙や帯等は実物とは異なる場合があります。
  • ◆ウェブストアでの洋書販売価格は、弊社店舗等での販売価格とは異なります。
    また、洋書販売価格は、ご注文確定時点での日本円価格となります。
    ご注文確定後に、同じ洋書の販売価格が変動しても、それは反映されません。
  • 製本 Hardcover:ハードカバー版／ページ数 272 p.
  • 言語 ENG
  • 商品コード 9781578519538
  • DDC分類 658.4012

基本説明

Emphasizes the evolving role of the customer in the value creation process.

Full Description

In this visionary book, C. K. Prahalad and Venkat Ramaswamy explore why, despite unbounded opportunities for innovation, companies still can't satisfy customers and sustain profitable growth. The explanation for this apparent paradox lies in recognizing the structural changes brought about by the convergence of industries and technologies; ubiquitous connectivity and globalization; and, as a consequence, the evolving role of the consumer from passive recipient to active co-creator of value. Managers need a new framework for value creation. Increasingly, individual customers interact with a network of firms and consumer communities to co-create value. No longer can firms autonomously create value. Neither is value embedded in products and services per se. Products are but an artifact around which compelling individual experiences are created. As a result, the focus of innovation will shift from products and services to experience environments that individuals can interact with to co-construct their own experiences. These personalized co-creation experiences are the source of unique value for consumers and companies alike.
In this emerging opportunity space, companies must build new strategic capital--a new theory on how to compete. This book presents a detailed view of the new functional, organizational, infrastructure, and governance capabilities that will be required for competing on experiences and co-creating unique value.

Contents

Introduction; Part One: Convergence of Company and Consumer; 1. Co-creation; 2. Pre-conditions for Co-creation; 3. Experiences in Co-creation; 4. Experience Innovation; 5. Personalized Experiences; 6. Experience Network; The Market as a Forum for Experiences; Part Two: Co-Creating the Future; 7. The Competitive Space; 8. Creating New Strategic Capital; 9. Manager as Consumer; 10. Rapid Knowledge Creation; 11. Strategy as Discovery; 12. Building New Capabilities; The Emerging Reality of Governance