Designing the Best Call Center for Your Business

Designing the Best Call Center for Your Business

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  • 商品コード 9781578200634

Full Description

This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.