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基本説明
New in paperback. Hardcover was published in 2000.
Full Description
This work challenges readers to think more profoundly about the questions surrounding the use of appraisal. The authors separate the five discrete functions of appraisal - coaching, feedback, compensation, employee development, and legal documentation - and clarify the objectives of each. They also examine - relative to each function - the underlying assumptions and each function's track record through appraisal, including any pernicious, unintended effects. Case studies of organizations using alternative approaches are presented, and from a variety of industries: manufacturing, retail, service, and education. The authors also provide practical guidance on the elimination of appraisals and the design of alternative approaches.
Contents
Introductionperformance appraisals - do they make any sense at all?; good intentions - bad results; underlying assumptions - finding the fatal flaws of a process; coaching employees in the emerging workforce; cultivating conditions for feedback and listening; how do you pay people without performance appraisals?; staffing, promotions and developmnent; dispelling legal myths and dealing with poor performers; designing alternatives to appraisal - creating a culture; disconnecting appraisal and creating consensus for change; final thoughts.
