Full Description
Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.
Contents
Figures/Tables/Appendices Preface Introduction Chapter 1: The Culture of Evaluation Chapter 2: Measuring Organizational Effectiveness Chapter 3: Evaluating Reference and Information Services Chapter 4: Evaluating Collections Chapter 5: Evaluating the Virtual Library Collections Chapter 6: The Nature of Evaluation
