基本説明
For the first time, this guide applies quality management concepts to make library processes more effective with 29 practical and easy-to use templates.
Full Description
Using these continuous improvement tools, mapped to the specific out-comes needed, your library team will consistently add value to its community, make a difference to customers, and improve services. The material for this book grew out of the co-authors' work over the past three years with the Indiana Continuous Improvement Initiative, a new approach to library planning and management that incorporates systems thinking models, sponsored by the state's Library Federation.