The Management of Hotel Operations

Jones, Peter/ Lockwood, Andrew

Cengage Learning EMEA（2002/05発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 292 p.
• 言語 ENG
• 商品コード 9780826462947
• DDC分類 647.9'4'068

Full Description

The Management of Hotel Operations adopts an innovative approach to the study of hotel management based on the concept of key result areas. The book identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance.

The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals.

The Management of Hotel Operations is an invaluable textbook for students on degree, BTEC Higher and HCIMA Part B courses in hotel management. It also has much to offer managers in industry.

Contents

1. Understanding Hotel Operations.
2. Managing in the Hotel Business.
3. Protecting Assets.
4. Improving Employee Performance.
5. Managing Demand and Supply.
6. Increasing Income.
7. Managing Customer Service.
8. Improving Productivity.
9. Managing Quality.
10. Managing The Key Result Areas.