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Full Description
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Contents
Introduction to the hospitality industry; organization of a hotel; the accommodation product and hotel guest; the front office dept; basic reservation activities; reservation systems and documents; check-in of new arrivals; other duties of the reception dept; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guest's problems; yield management.
