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基本説明
Bhote, one of the founders of Six Sigma, moves it beyond mere quality to focus on total business excellence in 12 key areas.
Full Description
"Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process. Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process - but moves it beyond mere quality to focus on total business excellence in 12 key areas. From customer loyalty to leadership to supply chain management, "The Ultimate Six Sigma" provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right. Case studies illustrate how Six Sigma has been successfully implemented in each key area".
Contents
"Part I 1. What Is Six Sigma? 2. The Need, Objective and Benefits of the Ultimate Six Sigma 3. The Origin, Development, and Renewal of Motorola's Six Sigma 4. The 'Hyped Six Sigma': From the Pure Six Sigma to the Sick Sigma Part II 5. Scope, Structure and Methodology of the Ultimate Six Sigma 6. Customers--From Mere Customer Satisfaction to Customer Loyalty 7. Leadership--From Stifling Micro-Management to Inspiring Leadership 8. Organization--From Taylorism to Freeing the Human Spirit 9. Employees--From Passivity and Boredom to Industrial Democracy 10. Measurement--From Traditional Indicators to Robust Metrics 11. Tools--From Obsolete Tools of the 20th Century to the Powerful Tools of the 21st Century 12. Design--From Historic Levels to Designs in Half the Time, Half the Defects, Half the Costs and Half the Manpower 13. From a Customer-Supplier Win-Lose contest to a Win-Win Partnership for the Entire Supplier Chain 14. Manufacturing--From Second Class Citizen to a Major Contributor to Business Excellence 15. Field--From an Appendage to Maximum Service to Down-Stream Stakeholders 16. Services--From a Black Hole of Little Accountability to a Productive Contributor 17. Results--From Mediocrity to World Class"
