Telephone Medicine : Triage and Training for Primary Care (2 SUB)

Telephone Medicine : Triage and Training for Primary Care (2 SUB)

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 320 p.
  • 言語 ENG
  • 商品コード 9780803604353
  • DDC分類 618.92

Full Description


The staff member who takes a call from a patient must be trained to recognize which calls represent emergencies and which do not. This text offers guidelines for assessing calls, written at an appropriate level for the medical office assistant and organized by complaint;chapters on individual complaints which cover adults and children and provide staff with background information and a list of questions to ask; home health care advice for each problem; guidance on risk management for physician and staff; and sample cases for training and evaluation.

Contents

Part 1 The telephone in the primary health care practice: the role of the telephone in medical care - an overview; organizing an office telephone care system; medicolegal issues in telephone medicine. Part 2 Telephone skills in primary health care: the art of telephone medicine; the medical history; prescribing medication over the telephone; how to use the triage chapters of this book. Part 3 Telephone triage - symptoms in children: abdominal pain; animal bites; asthma; burns and sunburn; colds; constipation; croup; diarrhoea; earache; eye infection and inflammation; fever; headache; head injury; insect bites and stings; nosebleed; poisoning; rashes; sore throate; strains and sprains; urinary burning and frequency; vomiting; wounds. Part 4 Telephone triage - symptoms in adults: abdominal pain; allergic reactions and anaphylaxis; back pain; breast pain in nursing mothers; burns; chest pain; colds and flu; constipation; cough; diarrhoea; ear pain; eye pain and foreign bodies; fainting; fever; frostbite; headache; head injury; menstrual cycle problems - amenorrhoea/oligomenorrhoea; menstrual pain; neck pain; nosebleed; rashes and infetations; shortness of breath; sore throat; strains and sprains; sunburn; urinary tract infections; vaginal bleeding; vaginal discharge; visual disturbance; vomiting and nausea; wheezing; wounds. Part 5 Training and evaluating telephone staff: a four-step approach to improving telephone service; case studies for role playing. Appendices: a patient's guide to effective use of the telephone; suggestions for further study.