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基本説明
A comprehensive resource filled with ready-made learning activities to maintain and improve workplace communication.
Full Description
Pfeiffer s Classic Activities for Interpersonal Communication is a comprehensive resource filled with ready-made learning activities that you can immediately put to use in your ongoing effort to maintain and improve workplace communication. This important collection of timeless activities brings together classic resources drawn from more than thirty years of the Pfeiffer Annuals. Editor Jack Gordon, former chief editor of Training Magazine, has selected experiential learning activities, instruments, and discussion resources that both new and seasoned trainers can rely on to enhance training events on communication, customer service, sales, teamwork, or management development.Pfeiffer's Classic Activities for Interpersonal Communication includes Tools and information about how personality types and cultural or gender differences influence communication Experiential learning activities that build awareness of nonverbal communication Activities designed to encourage trust and openness in work groups Data about the emotional factors that interfere with clear speaking and effective listening Tips for giving performance feedback to subordinates Explanations of why trust and openness are preconditions for effective communication Advice for using personality typologies in communication-skills training
Contents
Introduction.PART 1That Hinder Effective Communication (J. William Pfeiffer).2. The Lost Art of Feedback (Hank Karp).3. The Influence Continuum (Marlene Caroselli).4. Communicating Communication (J. Ryck Luthi).5. The Johari Window: A Model for Eliciting and Giving Feedback (Philip G. Hanson).6. Using Personality Typology to Build Understanding (Toni La Motta).7. Communicating Organizational Change: Information Technology Meets the Carbon-Based Employee Unit (Joseph G. Wojtecki, Jr., and Richard G. Peters).8. Confrontational Communication (Merna L. Skinner).9. Assertion Theory (Colleen Kelley).10. E-Mail Basics: Practical Tips to Improve Communication (Kristin J. Arnold).PART 2: EXPERIENTIAL LEARNING ACTIVITIES (ELAS).ELA Section 1: Personal Communication Skills.1. In Other Words: Building Oral-Communication Skills (Editors).2. Poor Listening Habits: Identifying and Improving Them (Joseph Seltzer and Leland Howe).3. Mixed Messages: A Communication Experiment (Branton K. Holmberg and Daniel W. Mullene).4. Gestures: Perceptions and Responses (Stella Lybrand Norman).5. Time Flies: Negotiating Personal Effectiveness Through Assertion (Michael Lee Smith).6. Resistance: A Role Play (H.B. Karp).7. Seeing Ourselves As Others See Us: Using Video Equipment for Feedback (Gilles L. Talbot).8. Your Voice, Your Self: Improving Vocal Presentations (Taggart Smith).9. E-Prime: Distinguishing Facts from Opinions (Gilles L. Talbot).10. Speed Up! Increasing Communication Skills (Marlene Caroselli).ELA Section 2: Oganizational Communication Issues.1. One-Way, Two-Way: A Communication Experiment (Adapted from H. J. Leavitt).2. Pass It On: Simulating Organizational Communication (Linda Costigan Lederman and Lea P. Stewart).3. Red Light/Green Light: From Fear to Hope (Niki Nichols).4. Blivet: A Communication Experience (Ken Myers, Rajesh Tandon, and Howard Bowens, Jr.).5. Analyzing and Increasing Open Behavior: The Johari Window (Philip G. Hanson).6. Work Dialogue: Building Team Relationships (Judith F. Vogt and Karen L. Williams).7. Defensive and Supportive Communication: A Paired Role Play (Gary W. Combs).8. Mediated Message Exchange: Exploring the Implications of Distance Communication in the Workplace (Heidi A. Campbell).9. Bugs: Improving Customer Service (James W. Kinneer).10. Enhancing Communication: Identifying Techniques to Use with Diverse Groups (Robert William Lucas).PART 3: INVENTORIES, QUESTIONNAIRES, AND SURVEYS.1. The Communication Climate Inventory (James I. Costigan and Martha A. Schmeidler).2. Organizational Values and Voice Audit (Diane M. Gayeski).3. Interpersonal Communication Inventory (Millard J. Bienvenu, Sr.).4. Communication Audit: A Pairs Analysis (Scott B. Parry).5. The Behavior Description (John E. Oliver).6. Cross-Cultural Interactive Preference Profile (Morris Graham and Dwight Miller).7. Organization Behavior Describer Survey (OBDS) (Roger Harrison and Barry Oshry).8. The Negotiation-Stance Inventory (H.B. Karp).About the Editor.
