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Full Description
Wired for Good is a nuts-and-bolts guide to strategic technology planning for nonprofit organizations—no matter how large or small. This book leads nonprofits through a planning process that will help them align their technology use with their mission and strategic goals, determine what the appropriate technology tools are to meet those goals, and how the technology will be implemented and supported over time. This essential guide also shows how to win support for a strategic technology plan within an organization, evaluate a plan's effectiveness, and help staff and other stakeholders adapt to the changes new technology will bring about. Wired for Good shows nonprofit professionals how to
Get their organization ready for the strategic technology planning process
Dispel the myths surrounding technology planning
Understand the benefits of strategic technology planning
Overcome organizational resistance to strategic technology planning
Define the roles and responsibilities of staff and other key stakeholders in creating a successful plan
Make the best use of volunteers and consultants
Find the funds to support technology implementation
Contents
Preface xv
The Author xxiii
PART 1 GETTING STARTED
1 Understanding Technology Planning 3
Figure 1.1 Technology Plan Pyramid 4
2 Planning and the Technology Implementation Cycle 8
Figure 2.1 Technology Implementation Cycle 9
Table 2.1 Total Cost of Ownership in
Relationship to Actions Chosen 12
3 Assessing Organizational Readiness 14
Figure 3.1 Triangle of Constraints 17
4 Addressing Resistance 18
PART 2 PLANNING THE PLAN
5 Managing the Process 27
Worksheet 5.1 Decision Log 31
Worksheet 5.2 Actions Required (AR) Log 33
6 Building the Planning Team 38
Worksheet 6.1 Process-Responsibility Matrix 44
7 Leadership Roles and Responsibilities 46
8 Working with Consultants and Volunteers 51
PART 3 DEVELOPING YOUR TECHNOLOGY PLAN
9 Front Matter 59
Example 9.1 Cupertino Community Services: Front Matter 61
10 Background Information 62
Example 10.1 Services for Brain Injury: Background Information 64
Example 10.2 San Jose Repertory Theatre: Background Information 65
Example 10.3 Diabetes Society of Santa Clara Valley: Background Information 66
11 Business Analysis 67
Worksheet 11.1 Budget Reminder 70
Worksheet 11.2 Timeline Reminder 71
Example 11.1 Cupertino Community Services: Business Analysis 83
Example 11.2 Diabetes Society of Santa Clara Valley: Business Analysis 84
Example 11.3 San Jose Repertory Theatre: Business Analysis 85
Example 11.4 Girl Scouts of Santa Clara County: Business Analysis 87
Example 11.5 Diabetes Society of Santa Clara Valley: Business Analysis 88
12 Network Services 90
Example 12.1 Parents Helping Parents, Inc.: Network Services 100
Example 12.2 Child Care Coordinating Council of San Mateo County, Inc.: Network Services 103
Example 12.3 Hope Rehabilitation Services: Network Services 104
Example 12.4 Girl Scouts of Santa Clara County: Network Services 105
Example 12.5 Services for Brain Injury: Network Services 106
Example 12.6 Girl Scouts of Santa Clara County: Network Services 106
13 Equipment Narrative and Table 107
Example 13.1 Youth Science Institute: Equipment Table 113
Example 13.2 San Jose Repertory Theatre: Equipment Table 114
Example 13.3 Junior Achievement of the Bay Area, Inc.: Equipment Narrative 116
Example 13.4 Clara Mateo Alliance, Inc.: Equipment Narrative 116
Worksheet 13.1 Hardware Inventory: Computers 117
Worksheet 13.2 Hardware Inventory: Peripherals 118
Worksheet 13.3 Hardware Inventory: Servers 119
14 Software Narrative and Table 120
Example 14.1 Youth Science Institute: Software Table 128
Example 14.2 Cupertino Community Services: Software Table 129
Example 14.3 Cupertino Community Services: Software Narrative 130
Example 14.4 Junior Achievement of the Bay Area, Inc.: Software Narrative 131
Example 14.5 Cupertino Community Services: Software Narrative 131
Worksheet 14.1 Software Inventory 132
15 Network: LAN/WAN Narrative, Inventories, and Diagrams 133
Example 15.1 Presentation Center: LAN/WAN Narrative and Inventory 142
Example 15.2 Hope Rehabilitation Services: LAN/WAN Narrative and Diagram 143
Example 15.3 Hope Rehabilitation Services: LAN/WAN Diagram 145
Example 15.4 Child Care Coordinating Council of San Mateo County, Inc.: LAN/WAN Diagram 146
Example 15.5 Unnamed Nonprofit: Site Plan Diagram 147
Example 15.6 EMQ Children and Family Services: Site Plan Diagram 148
Worksheet 15.1 LAN/WAN Equipment Inventory 149
16 Other Technologies 150
Example 16.1 Parents Helping Parents, Inc.: Other Technologies 154
Example 16.2 American Red Cross, Santa Clara Valley Chapter: Other Technologies 154
Example 16.3 Cupertino Community Services: Other Technologies 155
Worksheet 16.1 Other Technologies Inventory 156
17 Facilities Plan 157
Example 17.1 Hope Rehabilitation Services: Facilities Plan 160
Example 17.2 Clara Mateo Alliance, Inc.: Facilities Plan 161
18 Security Plan 162
Example 18.1 Junior Achievement of the Bay Area, Inc.: Security Plan 167
Example 18.2 Parents Helping Parents, Inc.: Security Plan 168
19 Technology Support Plan 169
Example 19.1 San Jose Repertory Theatre: Technology Support Plan 174
Example 19.2 Cupertino Community Services: Technology Support Plan 176
Example 19.3 San Jose Repertory Theatre: Technology Support Plan 177
20 Training Plan 178
Example 20.1 Presentation Center: Training Plan 182
Worksheet 20.1 Training Plan Matrix 185
21 Evaluation and Continuous Improvement Strategy 186
Example 21.1 Mission Hospice, Inc.: Evaluation and Continuous Improvement Strategy 189
Example 21.2 Services for Brain Injury: Evaluation and Continuous Improvement Strategy 190
22 Acceptable Use Policy 191
Example 22.1 Junior Achievement of the Bay Area, Inc.: Acceptable Use Policy 193
Example 22.2 San Jose Repertory Theatre: Acceptable Use Policy 194
23 Budget 197
Example 23.1 San Jose Repertory Theatre: Budget 201
Example 23.2 Presentation Center: Budget 204
Worksheet 23.1 Technology Budget 205
24 Implementation Timeline 210
Example 24.1 Services for Brain Injury: Implementation Timeline 213
Example 24.2 Child Care Coordinating Council of San Mateo County, Inc.: Implementation Timeline 215
Example 24.3 Hope Rehabilitation Services: Implementation Timeline 216
25 Appendixes 217
Example 25.1 Girl Scouts of Santa Clara County: Appendix 219
Example 25.2 Parents Helping Parents, Inc.: Appendix 221
26 Preparing the Document 222
PART 4 WHAT'S NEXT?
27 Managing Organizational Change 227
28 Funding and In-Kind Donations 232
29 Revisiting the Technology Plan 237
PART 5 RESOURCES
A Comprehensive Technology Plan Outline 243
B Flowchart Symbols 259
C Technology Plan Checklist 261
D Glossary of Terms 263
E Where to Go for More Information 281
Index 283
