Managing Public Disputes : A Practical Guide for Professionals in Government, Business, and Citizens' Groups (Jossey Bass Business and Management Seri （2 SUB）

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Managing Public Disputes : A Practical Guide for Professionals in Government, Business, and Citizens' Groups (Jossey Bass Business and Management Seri （2 SUB）

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  • 製本 Paperback:紙装版/ペーパーバック版／ページ数 296 p.
  • 言語 ENG
  • 商品コード 9780787957421
  • DDC分類 658.4053

基本説明

This is a paperback edition of the classic book which has been the standard text in the field for over 13 years.

Full Description

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes

Contents

The Authors.

Part 1: Public Controversies and Conflict Management.

1 Understanding Public Disputes: The Spiral of UnmanagedConflict.

2 Dealing with Conflict Productively: Alternatives and CaseExamples.

3 Developing an Effective Program of Conflict Management: TenPrinciples.

Part 2: A Step-By-Step Process for Managing PublicDisputes.

4 Analyzing the Conflict.

5 Designing a Strategy and Setting Up the Conflict ManagementProgram.

6 Adopting Procedures, Educating Parties, and DevelopingOptions.

7 Reaching and Carrying Out Agreements.

Part 3: Ensuring the Success of Conflict Management.

8 Guidelines for Making the Program Work.

9 Paying Attention to Underlying Dynamics: Values, Trust,Power.

10 Handling the Human Side of the Process.

11 Removing Roadblocks.

References.

Index.