Reaching for Higher Ground in Conflict Resolution : Tools for Powerful Groups and Communities （1ST）

Reaching for Higher Ground in Conflict Resolution : Tools for Powerful Groups and Communities （1ST）

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  • 製本 Hardcover:ハードカバー版／ページ数 258 p.
  • 言語 ENG
  • 商品コード 9780787950583
  • DDC分類 658.4053

Full Description


For everyone who works in and with groups-including mediators, managers, committee chairs, team leaders, consultants, teachers, and trainers-Reaching for Higher Ground in Conflict Resolution presents clear principles and proven techniques for productive group experience. The book includes a wealth of examples and practical advice on how to guide groups to: articulate the values they hold dear, develop the principles that will guide their efforts, and clarify the shared expectations that will be honored throughout their work. Here you will find the knowledge and learn the skills necessary to demystify and facilitate conflict transformation and successful group problem solving.

Contents

Foreword. Preface. Acknowledgements. The Authors. CHAPTER ONEReaching for Higher Ground. CHAPTER TWO: Unspoken Expectations and Rules of Engagement. CHAPTER THREE: Ordinary Practice with Groundrules: How They Fail Us and We Fail Them. CHAPTER FOUR: Beyond Common Groundrules: Reaching for Higher Ground. CHAPTER FIVE: Creating Shared Expectations: Keys to Success. CHAPTER SIX: Putting Ground Rules to Work: Keeping the Group on the Path. CHAPTER SEVEN: Too Big? Unbalanced? Quiet? Seething? The Art of Working with Less-than-Perfect Groups. CHAPTER EIGHT: Reaching for Higher Ground in Action: A Hospital Department Management Team at Work. CHAPTER NINE: Beyond Boundaries: Bringing Higher Ground to Whole Communities. CHAPTER TEN: Conclusion and Inspiration. References. Appendices/Resources. Index.