Measuring Team Performance : A Step-By-Step, Customizable Approach for Managers, Facilitators, and Team Leaders (Jossey Bass Business and Management S: 紀伊國屋書店BookWeb

詳細

Source： ENG
Academic Descriptors： A48403672 A48404200
Publishers： Commercial
Place of Publication： United States
Language of Publication： English
Edition： First
Physical Format： Hardbound
Academic Level： Graduate

Book Data Full Description：: A practical approach to measuring team performance and developing team accountability, this work details a system for quantifying feedback that stimulates problem solving. This practitioner-orientated book with CD-ROM, describes in detail how to develop a team performance measurement system.
A practical approach to measuring team performance and developing team accountability, this work details a system for quantifying feedback that stimulates problem solving. This is a practitioner-orientated book with CD-ROM that describes in detail how to develop a team performance measurement system, and how feedback from that system improves team performance and stimulates problem solving. As teams become empowered to make decisions and improve their work, it is critical that there is a proven way to adequately measure and hold teams accountable for their performance. A step-by-step measurement methodology that can be customized for any team is presented. also examined are the big picture issues that are crucial to successful implementation. The methodology has been utilized by hundreds of teams in dozens of organisations.

Baker&Taylor Table of Contents：

About the Authors                                  xi
Preface                                            xiii
  Where to Begin: The Basics of Team               1   (24)
  Performance Measurement
  Developing Team Performance Measures:            25  (18)
  Measuring What Matters
  Hard-to-Measure Teams: Quantifying Performance   43  (52)
  Seeing the Big Picture: Integrating the          95  (20)
  Measurement System into a Composite Score
  Team Members as Business Partners: Xerox         115 (16)
  Corporation
  Measurement in a Continuous Process              131 (6)
  Environment: Eastman Chemical Company
  Automating Measurement: Customizing the          137 (18)
  Accompanying Spreadsheet
  Performance Improvement Methods: Using           155 (42)
  Measurement to Spur Results
  Fueling Performance: Performance-Based Team      197 (22)
  Incentives
Appendix                                           219