基本説明
Brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (e.g., cultures, ethnic groups, social classes).
Full Description
The Fourth Edition of Bridging DifferencesCommunication builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. This new edition brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (e.g., cultures, ethnic groups, social classes).Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Author William B. Gudykunst has written this book from the perspective of "communicating with strangers" and addresses how factors related to our group memberships (e.g., inaccurate and unfavorable stereotypes of members of other cultures and ethnic groups) can cause us to misinterpret the messages we receive from members of those groups.New to the Fourth Edition:- Expanded discussions of several topics such as changing intergroup expectations; cultural differences in attribution processes; cultural and ethnic differences in conflict; cultural differences in indirect messages; cultural differences in uncertainty management; empathy; ethnic and cultural identities; face and its relationship to conflict management; intergroup communication effectiveness; intergroup conflict; intergroup biases; negotiating means; perceptual processes; and prejudice - New material has been added on civic engagement; community in public life; diversity and community; the content of stereotypes; communication in romantic relationships; cultural differences in effective communication; and theoretical explanations for prejudice - Pedagogical features include end-of-chapter study questions, self-assessment questionnaires, open-ended questions to stimulate readers to think about their implicit theories, and written skill exercises to increase students' skill development
Contents
PREFACE1. Communicating with StrangersAn Overview of the Communication ProcessManaging Uncertainty and AnxietyEffective CommunicationStudy QuestionsApplicationsNotes2. Understanding Cultural DifferencesCultureIndividualism-CollectivismOther Dimensions of Cultural VariabilityCultural IdentityStudy QuestionsApplicationsNotes3. Understanding Group DifferencesSocial IdentitiesEthnicity and Ethnic IdentityIdentities Based on Gender, Disability, Age, and Social ClassStudy QuestionsApplicationsNotes4. Having Expectations for StrangersThe Nature of ExpectationsStereotypesIntergroup AttitudesChanging Our Intergroup ExpectationsStudy QuestionsApplicationsNotes5. Attributing Meaning to Strangers' BehaviorsThe Perception ProcessThe Attribution ProcessCulture and AttributionsPersonality Factors Influencing Our AttributionsImproving the Accuracy of Our AttributionsStudy QuestionsApplicationsNotes6. Exchanging Messages with StrangersThe Nature of Language and Nonverbal MessagesCultural Differences in Language UsageCultural Differences in Nonverbal CommunicationLanguage Usage in Communicating with StrangersImproving the Quality of Messages Exchanged with StrangersStudy QuestionsApplicationsNotes 7. Being Perceived as Competent CommunicatorsDefining Perceived CompetenceMotivationKnowledgeSkillsStudy QuestionsApplicationsNotes8. Managing Intergroup ConflictThe Nature of ConflictCultural and Ethnic Differences in ConflictFace ConcernsCharacteristics of Intergroup ConflictManaging Intergroup ConflictStudy QuestionsApplicationsNotes9. Developing Relationships with StrangersSimilarities and Differences Across GroupsIntergroup RelationshipsIntergroup Relationship DevelopmentRomantic RelationshipsStudy QuestionsApplicationsNotesNotesNotes10. Building Community with StrangersThe Nature of Community Characteristics of CommunityCommunity and Public LifeCivic EngagementDiversity and CommunityEthical Issues in Building Community with Strangers Principles of Community BuildingStudy QuestionsApplicationsNotesREFERENCESINDEXABOUT THE AUTHOR
