基本説明
Brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (e.g., cultures, ethnic groups, social classes).
Full Description
The Fourth Edition of Bridging Differences: Effective Intergroup Communication builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. This new edition brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (e.g., cultures, ethnic groups, social classes).
Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Author William B. Gudykunst has written this book from the perspective of "communicating with strangers" and addresses how factors related to our group memberships (e.g., inaccurate and unfavorable stereotypes of members of other cultures and ethnic groups) can cause us to misinterpret the messages we receive from members of those groups.
New to the Fourth Edition:
Expanded discussions of several topics such as changing intergroup expectations; cultural differences in attribution processes; cultural and ethnic differences in conflict; cultural differences in indirect messages; cultural differences in uncertainty management; empathy; ethnic and cultural identities; face and its relationship to conflict management; intergroup communication effectiveness; intergroup conflict; intergroup biases; negotiating means; perceptual processes; and prejudice
New material has been added on civic engagement; community in public life; diversity and community; the content of stereotypes; communication in romantic relationships; cultural differences in effective communication; and theoretical explanations for prejudice
Pedagogical features include end-of-chapter study questions, self-assessment questionnaires, open-ended questions to stimulate readers to think about their implicit theories, and written skill exercises to increase students' skill development
Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.
Contents
PREFACE
1. Communicating with Strangers
An Overview of the Communication Process
Managing Uncertainty and Anxiety
Effective Communication
Study Questions
Applications
Notes
2. Understanding Cultural Differences
Culture
Individualism-Collectivism
Other Dimensions of Cultural Variability
Cultural Identity
Study Questions
Applications
Notes
3. Understanding Group Differences
Social Identities
Ethnicity and Ethnic Identity
Identities Based on Gender, Disability, Age, and Social Class
Study Questions
Applications
Notes
4. Having Expectations for Strangers
The Nature of Expectations
Stereotypes
Intergroup Attitudes
Changing Our Intergroup Expectations
Study Questions
Applications
Notes
5. Attributing Meaning to Strangers' Behaviors
The Perception Process
The Attribution Process
Culture and Attributions
Personality Factors Influencing Our Attributions
Improving the Accuracy of Our Attributions
Study Questions
Applications
Notes
6. Exchanging Messages with Strangers
The Nature of Language and Nonverbal Messages
Cultural Differences in Language Usage
Cultural Differences in Nonverbal Communication
Language Usage in Communicating with Strangers
Improving the Quality of Messages Exchanged with Strangers
Study Questions
Applications
Notes
7. Being Perceived as Competent Communicators
Defining Perceived Competence
Motivation
Knowledge
Skills
Study Questions
Applications
Notes
8. Managing Intergroup Conflict
The Nature of Conflict
Cultural and Ethnic Differences in Conflict
Face Concerns
Characteristics of Intergroup Conflict
Managing Intergroup Conflict
Study Questions
Applications
Notes
9. Developing Relationships with Strangers
Similarities and Differences Across Groups
Intergroup Relationships
Intergroup Relationship Development
Romantic Relationships
Study Questions
Applications
Notes
Notes
Notes
10. Building Community with Strangers
The Nature of Community
Characteristics of Community
Community and Public Life
Civic Engagement
Diversity and Community
Ethical Issues in Building Community with Strangers
Principles of Community Building
Study Questions
Applications
Notes
REFERENCES
INDEX
ABOUT THE AUTHOR
