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Full Description
'An Introduction to the UK Hospitality Industry: a comparative approach' is a core text for introductory hospitality modules and courses. Unique in its structure; this text looks at key aspects and compares them with each sector of the industry to give students a broader and comprehensive view of the topic.
Key aspects of the industry are discussed, including the following areas:
* Management practices
* Work patterns and employment practices
* Industry and financial structures
* IT applications
* Customers and markets
Written in a user friendly style, the following features have been incorporated:
* Chapter objectives
* Case studies
* Review questions
* Chapter conclusions
* Further reading and bibliography.
Contributors to this text are amongst the most highly acclaimed in the hospitality field and bring with them a wealth of knowledge.
Contents
Introduction (B Brotherton)The comparative approach (B Brotherton); Industry structures and competitive environments (D Litteljohn); Operating systems and products (P Jones & A Lockwood); The physical environment (H Ingram & J Ransley); Work patterns and employment practices (R E Lucas & R C Wood); Management Practices (C Keliher & K Johnson); Legal aspects of hospitality provision (M Boella); Financial structures and practices (C Burgess); Hospitality information technology (A Frew); Conclusion (B Brotherton)
