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Full Description
Sad but true, often the people we work with inhibit us from doing our best work and cause unnecessary stress. This guide provides practical, workable strategies to deal with these troublesome colleagues."Working with Difficult People "is an instant reference offering alternatives to handling the most difficult individuals at work - whether they are problem bosses, colleagues or subordinates.It explores the various personality types encoutered in the work environment, providing examples and easy-to-follow scenarios for effective communication that can improve every situation.
Contents
Introduction
Part One: Dealing with Hostile or Angry People
Chapter 1: When Your Boss Is Belligerent
Computer Spies
Browbeaters
Sadists
Chapter 2: When Your Colleagues Are Belligerent
Raging Bulls
Tacklers
Enviers
Squelchers
Intimidators
Chapter 3: When Your Subordinates Are Belligerent
Bushwhackers
Hotheads
Revengers
Quitters
Part Two:Dealing with Pushy or Presumptuous People
Chapter 4: When Your Boss Is Arrogant
Usurpers
Fame Claimers
Blockers
Checklist for Offering Unsolicited Ideas and Proposals
Chapter 5: When Your Colleagues Are Arrogant
Moochers
Battering Rams
Zealots
Competitors
Chapter 6: When Your Subordinates Are Arrogant
Rule Benders
Clansmen
Commandants
Part Three: Dealing with Deceitful or Underhanded People
Chapter 7: When Your Boss Is Deceptive
Hypocrites
Welchers
Backpedalers
Forked Tongues
Chapter 8: When Your Colleagues Are Deceptive
Brain-Pickers
Backstabbers
Underminers
Chapter 9: When Your Subordinates Are Deceptive
Saboteurs
Foxes
Bluffers
Instigators
Part Four: Dealing with Shrewd or Manipulative People
Chapter 10: When Your Boss Is Exploitive
Whip-Crackers
Connivers
Camouflagers
Flatterers
Chapter 11: When Your Colleagues Are Exploitive
Spellbinders
Imposers
Duck and Divers
Operators
Chapter 12: When Your Subordinates Are Exploitive
Bootlickers
Snitchers
Rumor Mongers
Part Five: Dealing with Rude or Abrasive People
Chapter 13: When Your Boss Is Discourteous
Clods
Ridiculers
Condescenders
Chapter 14: When Your Colleagues Are Discourteous
Interrupters
Left-handed Complimenters
Insulters
Chapter 15: When Your Subordinates Are Discourteous
Free Spirits
Snippy Talkers
Defiers
Needlers
Part Six: Dealing with Egotistical or Self-Centered People
Chapter 16: When Your Boss Is Self-Seeking
Talent Wasters
Brush-offs
Neglector
Show-offs
Chapter 17: When Your Colleagues Are Self-Seeking
One-Uppers
Know-It-Alls
Pulley Operators
Chapter 18: When Your Subordinates Are Self-Seeking
Empire Builders
Prima Donnas
Magnifiers
Part Seven: Dealing with Procrastinating or Vacillating People
Chapter 19: When Your Boss Causes Delays
Put-offs
Helter-Skelters
Overcommitters
Chameleons
Chapter 20: When Your Colleagues Cause Delays
Socializers
Perfectionists
Dawdlers
Chapter 21: When Your Subordinates Cause Delays
Checklist for Dealing with Procrastinators
Clockwatchers
Duds
Rebels
Part 8: Dealing with Rigid or Obstinate People
Chapter 22: When Your Boss Is Unbending
Comma Counters
Inflexibles
Pigheads
Chapter 23: When Your Colleagues Are Unbending
Killjoys
Chapter and Versers
Stiff-necks
Chapter 24: When Your Subordinates Are Unbending
Silent Screwups
Stubborn Mules
Clingers
Part Nine: Dealing with Tight-Lipped or Taciturn People
Chapter 25: When Your Boss Is Uncommunicative
Icebergs
Clams
Evaders
Chapter 26: When Your Colleagues Are Uncommunicative
Skeptics
Withholders
Glarer-Starers
Chapter 27: When Your Subordinates Are Uncommunicative
Grinners
Worrywarts
Tongue-tieds
Part Ten: Dealing with Complaining or Critical People
Chapter 28: When Your Boss Is a Fault-finder
Nitpickers
Checklist to Improve Your Listening Skills and Responses
Guilt Ladlers
Hanging Judges
Meat Grinders
Chapter 29: When Your Colleagues Are Fault-Finders
Squawkers
Supersensitives
Checklist for Dealing with Supersensitives
Wisecrackers
Wet Blankets
Chapter 30: When Your Subordinates Are Fault-Finders
Blame Shifters
Whiners
Self-Beraters
Martyrs
Summing It Up
26 Tactful Phrases to Help You Confront Difficult People
10 Important Guidelines to Remember
Index
