How to Say It from the Heart : Communicating with Those Who Matter in Your Personal and Professional Life

How to Say It from the Heart : Communicating with Those Who Matter in Your Personal and Professional Life

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  • 製本 Paperback:紙装版/ペーパーバック版/ページ数 340 p.
  • 言語 ENG
  • 商品コード 9780735201620
  • DDC分類 153.6

Full Description


Jack Griffin, a prominent author in Prentice Hall Press's How to Say It "RM" series, believes the key to getting any message across with impact is finding its heartline: the surest route from logic to emotions, from head to heart. "Say what you mean and mean what you say". Advice doesn't get any better than this. But these pure and simple words of wisdom are often devilishly difficult to put into practice. Here's a guide to communication with a vital difference: an emphasis on emotional effectiveness. Whether the object of conversation is a boss, colleague, lover, spouse, child, parent, friend or stranger, How to Say It From the Heart opens the way to speaking with conviction, sincerity, and compassion. Among many common yet profoundly personal challenges, chapters cover: -- Apologizing from the heart -- Expressing heartfelt thanks and appreciation -- Providing truly constructive criticism -- and real encouragement -- Offering meaningful sympathy and condolence -- Extending genuine congratulations -- without jealousy -- Welcoming newcomers -- whether employees, customers, or neighbors -- Dealing with emotionally charged issues, including death Filled with illuminating examples and telling notes on words and phrases that can make a heart soar -- or break, How to Say It From the Heart is the ultimate guide for all with a stake in meaningful and caring communication.