Full Description
The third revised edition of this comprehensive book continues to provide an essential source of information on practice management. It gives straightforward guidance to veterinary surgeons setting up in practice for the first time as well as being invaluable to established practitioners and staff keen to improve the efficiency of their business. Those preparing for the Certificate in Veterinary Practice Management will find it particularly helpful. Written by recognised experts in their field, Veterinary Practice Management now includes new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is also new material providing information and advice on partnership contracts, business marketing and health and safety.
Contents
Author Biographies viii
1 Starting up in Practice 1
John Gripper
2 General Tips 7
John Bower
3 The Practice Premises 11
John Bower
4 The Pet Care Centre 17
John Bower
5 Client Meetings 19
John Bower
6 Involvement in the Local Community 23
John Bower
7 The Receptionist and the Nurse 26
John Bower
8 Veterinary Nurse Clinics 35
John Bower
9 The Veterinary Surgeon 39
John Bower
10 Staff Motivation 45
John Bower
11 Staff Training 49
John Bower
12 Staff Appraisal 52
John Bower
13 Interview Techniques 57
John Bower
14 Partner's Responsibilities 60
Dixon Gunn
15 Retirement 66
John Gripper
16 The Practice Manager 73
John Bower
17 The Practice Manual 79
John Bower
18 Business Marketing 87
Peter Gripper
19 Record Keeping 97
Dixon Gunn
20 Stock Control 102
Dixon Gunn
21 Computers in Practice 107
Peter Gripper
22 The Business Plan 116
John Gripper
23 Understanding Practice Accounts 121
John Gripper
24 Budget Forecasts and Performance Monitoring 134
John Gripper
25 Capital Budgeting 138
John Gripper
26 The Ins and Outs of Cash Flow 143
Dixon Gunn
27 Management Accounts 151
Dixon Gunn
28 Construction of a Fee 158
Dixon Gunn
29 Securing Income 162
Dixon Gunn
30 Buying a Property 166
John Gripper
31 A Tax on Income 173
Dixon Gunn
32 Value Added Tax 177
John Gripper
33 PAYE and National Insurance 182
John Gripper
34 Insurance and Pensions 186
John Gripper
35 Pharmacy 194
Peter Gripper
36 Health and Safety and COSHH (Control of Substances Hazardous to Health) 201
Peter Gripper
37 Employment Law 208
John Gripper
38 Limited Companies 216
John Gripper
39 Buying and Selling a Partnership 219
Dixon Gunn
40 Payment by the Incoming Partner 226
Dixon Gunn
41 Valuation of Goodwill 231
John Gripper
42 Partnership Contracts 237
John Gripper
Index 249
