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基本説明
Contains a detailed commentary on each of the clauses of the ISO 9004 standard and guidance on how they can be implemented.
Full Description
This text is aimed at the busy manager or proprietor who needs to implement ISO 9001 in a simple way to deliver real benefits. It consists of a commentary against each clause of ISO 9004 (Guidelines for performance improvements), explaining the practical benefits of implementing the guidance that is given in the standard. Where a clause contains requirements under ISO 9001 (Requirements) these are covered by illustrating how they can be implemented in the most practical manner. Accompanying each clause are real examples of procedures and record sheets. These can be used as they are or modified to meet the reader's circumstances.
Contents
Part A Introduction to ISO 90009000 system; the certification audit; a few popular ISO 9001 myths. Part B Commentary on the ISO 9001 and ISO 9004 standards: the ISO 9001 and ISO 9004 standards explained; the standards - section 4 the quality management system; the standards - section 5 management responsibility; the standards - section 6 resource management; the standards - section 7 product realization; the standards - section 8 measurement, analysis and improvement. Part C Quality management systems - practical aspects: the elements of the ISO 9001 quality management system - service operations; the elements of the ISO 9001 quality management system - manufacturing operations; sample quality manual; the last word. Part D Practical help: list of help documents; help documents.