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基本説明
Introduces a revolutionary four-step management model that has yielded extraordinary results at Hewlett-Packard, American Express, Xerox, and a host of other Fortune 500 companies.
Full Description
Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.
Contents
Introduction.
In Search of a Great Manager.
Meeting A Great Manager.
Discovering the X-Factor.
R_x For Taming The X-Factor.
Step One: Plans.
Step Two: Relationships.
Step Three: Agreements.
Step Four: Maintenance.
Taming the X-Factor With Customers.
Taming the X-Factor With A Labor Union.
The End of a Great Morning.
He Became A Great Manager: A Summary.
Appendix A: Putting The X-Factor To Work.
Appendix B: Using The PRAM Model As A Diagnostic Tool.
Appendix C: Three Factors That Assure Your Success in Taming the X-Factor.
Index.
About the Author.
