Supervision in the Hospitality Industry （4 PCK）

  • ポイントキャンペーン

Supervision in the Hospitality Industry （4 PCK）

  • ただいまウェブストアではご注文を受け付けておりません。 ⇒古書を探す
  • 製本 Hardcover:ハードカバー版
  • 言語 ENG
  • 商品コード 9780471313656
  • DDC分類 338

Full Description


This book covers all areas related to managing employees in food service and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. Each chapter features new, up-to-date material. It provides an expanded coverage of hospitality organizations through case studies and hotel industry examples.

Contents

1. The Supervisor as Manager. 2. The Supervisor as Leader. 3. Workplace Diversity. 4. Communicating Effectively. 5. Creating a Positive Work Climate. 6. Developing Job Expectations. 7. Recruiting and Selecting Applicants. 8. Employee Training and Development. 9. Evaluating Performance. 10. Discipline and the Marginal Employee. 11. Planning, Organizing, and Controlling. 12. Decision Making and Problem Solving. 13. Delegating. 14. Additional Supervisory Topics.