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基本説明
Shared services is about centralizing back office functions. This book shows how shared services relates to enterprise resource planning (ERP) and customer relationship management (CRM).
Full Description
What works, why it works, and how to evaluate a shared services program
Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.
Contents
Preface.
1 Overview.
2 The Corporation.
3 Shared Business Unit.
4 Process.
5 Technology.
6 Evaluation.
7 Economics.
8 Getting There.
Further Reading.
Glossary.
Index.