Accountability and Effectiveness Evaluation in Nonprofit Organizations (Routledge Studies in the Management of Voluntary and Non-profit Organizations)

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Accountability and Effectiveness Evaluation in Nonprofit Organizations (Routledge Studies in the Management of Voluntary and Non-profit Organizations)

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  • 製本 Hardcover:ハードカバー版／ページ数 310 p.
  • 言語 ENG
  • 商品コード 9780415213394
  • DDC分類 658.048

Full Description

This unique volume provides new perspectives on assessing the performance of nonprofit organizations whilst meeting the information needs of decision-makers, both internal (such as resource-providers, regulators and clients), and external (including boards, managers, staff and volunteers).

Whilst most discussions of accountability focus exclusively on financial accountability, this title offers a significant contribution to a relatively untouched area by combining the treatment of both evaluation and accountability from a managerial perspective.

With increased interest in the concept that nonprofit organizations must be accountable, this topical volume fills a gap in the literature that postgraduates and scholars of business studies and management will find invaluable.

Contents

Introduction1. Accountability: the Foundation of Performance Measurement, Evaluation and Reporting2. Generating Information to Serve Accountability Relationships: Evaluation Methods and Processes3. Recent Research on Accountability Relationships and Evaluation: What Really Goes On?4. The Use of Information in the Accountability Relationship: Further Evidence of Human Problems in the Evaluation Process5. Taking the Next Step: Developing General Standards of Performance Reporting for Non-Profit Organizations6. Grappling with the Dilemmas of Evaluation: A Review of Existing Evaluation Tools for Non-Profit Organizations7. From Concepts to Practice: Improving Cost Information for Decision Making in Non-Profit Organizations8. Case Studies in Performance Management 1: Capital Mental Health Association9. Case Studies in Performance Management 2: The Art Gallery of Greater Victoria10. Making Sense of Multiple Measures of Performance: an Assessment of the CCAF/FCVI Approach to Annual Performance Reporting11. Performance Measurement in Non-Profit Organizations: a Note on Integration and Focus within Comprehensiveness12. The Value Sieve: Accountable Choices Among Incommensurable Programs Christopher Corbett Summary and Conclusions