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Full Description
This text makes an experiential approach to listening instruction, providing extensive supplemental applications and cases within the context of a sound theoretical framework. Brownell encourages students to view listening as a process involving six interrelated components. Each component is developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, students not only develop an understanding of the listening process, they also acquire specific, observable listening skills. This behavioral approach enables students to increase their listening effectiveness while developing an understanding of listening-related research and theory. The impact of culture, technology, and globalization is also explored. Ethical questions are raised through sidebars, and students are challenged to consider the responsibilities associated with listening behavior. Extensive self-assessment instruments, individual and group activities, and case studies further distinguish this engaging text. Students readily recognize the important role listening plays in their daily lives, and acquire strategies to improve their listening behavior.
Contents
Each chapter begins with "Chapter Outline" and "Chapter Objectives" and concludes with "Chapter Summary," "Applications," and "Bibliography." Listening Effectiveness. Importance of Listening.The World of Listening.Reasons to Listen.The HURIER Approach to Listening.Understand Yourself as a Listener.2. Listening Theory and Research. Theoretical Perspectives.What We Know about Listening Behavior.Factors that Influence Listening.Research on Listening Assessment.The HURIER Model: A Behavioral Approach.Settings and Purposes: Developing Listening Strategy.II. LISTENING: PRINCIPLES AND APPLICATIONS. 3. The Process of Hearing. Case: The Home Front.The Process of Hearing: Principles.Hearing and Attention.Learning to Focus Your Attention.4. The Process of Understanding. Case: First Semester Freshman: Part I.First Semester Freshman: Part II.The Process of Understanding: Principles.Comprehension in Two-Way Settings.Understanding in One-Way Communication Settings.5. The Process of Remembering. Case: Running LateThe Process of Remembering.Memory Systems.Obstacles to Effective Memory.Paths to a Better Memory.6. The Process of Interpreting. Case: BurgerWorld.The Process of Interpreting: Principles.The Nature of Empathy.Nonverbal Communication.Vocal Cues.Verbal and Nonverbal Cues Interrelate.Becoming an Empathic Listener.7. The Process of Evaluating. Case: Tough Sell.The Process of Evaluating: Principles.Theories of Persuasion.Prepare Yourself for Critical Listening.Elements of Persuasion.Evaluate Rational Appeals.Evaluate Emotional Appeals.8. The Process of Responding. Case: The Interview.Responding to MessagesThe Transactional Analysis Framework.Response Styles.Nonverbal Dimensions: Creating Listening Environments.III. LISTENING: RELATIONSHIPS AND CHALLENGES. 9. Listening Relationships. Case: Home for the Holidays.Relationships in the Family.Educational Relationships.Helping Relationships.Organizational Relationships.10. Listening Challenges. Case: Gender and Communication at the Fortune.The Challenge of Listening to the Media.The Challenge of Listening in High Technology Environments.The Challenge of Global Listening.The Challenge of Listening between Genders.The Challenge of Ethical Listening.Index.
