ヘルスケアのリエンジニアリング：組織変革の複雑性<br>Reengineering Health Care : The Complexities of Organizational Transformation

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ヘルスケアのリエンジニアリング：組織変革の複雑性
Reengineering Health Care : The Complexities of Organizational Transformation

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  • 製本 Hardcover:ハードカバー版／ページ数 402 p.
  • 言語 ENG
  • 商品コード 9780199240845
  • DDC分類 362.1068

基本説明

New in paperback. Hardcover was published in 2002. Explores three interlinked themes: the models and nature of organizational change; the implementation of Business Process Reengineering; and the management of contemporary public sector organizations.

Full Description

Organizations are being urged to experiment with new structures and processes. A 'process perspective' on organizing is emerging as a major challenge to 'functional' principles of organizing established during the last century. Business process reengineering is one exemplar of process thinking that has received great attention amongst organizational theorists and practitioners. This in-depth account of business process reengineering within a major NHS hospital is an important contribution to the very limited stock of empirical knowledge about new organizational forms, especially in the public sector.

The book combines empirical data gathered through an intensive, comparative case study method with strategic choice and neo-institutional theories to analyse the changing context of public organizations, importation of models of organizing from private to public organizations, and dynamics of public sector transformation. The outcomes of the change programme add to our more general organizational knowledge about (a) the impact of corporate change programmes, particularly in professionalized and public sector settings, (b) impediments and enablers of lateral organizing structures and processes, and (c) contradictions within the New Public Management between functional and process principles for organizing.

Contents

1. Introduction and Key Themes ; 2. Understanding Business Process Reengineering as Planned Organizational Transformation ; 3. Process Redesign and Changing Contexts of Health Care ; 4. Organizational Process Research: Research Style and Methods ; 5. Reengineering as Strategic Choice and Change ; 6. Patient Process Reengineering: Six Case Studies ; 7. Reengineering Organizational Form and Process: The Old Shapes the New ; 8. Limits to Organizational Transformation: Explaining Local Variation within a Change Programme ; 9. Dynamics of Programmed Transformation and Reproduction ; 10. Process-Based Organizations in the UK Public Services? Prospects for the Future