The Essence of Total Quality Management (The Essence Series) （2ND）

The Essence of Total Quality Management (The Essence Series) （2ND）

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  • 製本 Paperback:紙装版/ペーパーバック版／ページ数 224 p.
  • 言語 ENG
  • 商品コード 9780135731147
  • DDC分類 658

Full Description


A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).

Contents

Preface
1. Focus on the customer 
2. Core concepts of total quality management
3. Learning from the quality gurus
4. Cutting the cost of quality
5. Case studies of total quality management
6. Tools and texchniques of total quality management
7. Evaluating TQM
8. Avoiding the hype
Appendix