Workplace Communications for Engineering Technicians and Technologists : An Oral Communications Text (Wordworks)

Workplace Communications for Engineering Technicians and Technologists : An Oral Communications Text (Wordworks)

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  • 製本 Paperback:紙装版/ペーパーバック版／ページ数 426 p.
  • 言語 ENG
  • 商品コード 9780134901299
  • DDC分類 651.7

Full Description


For courses in Oral Communication.Studies reveal that 80% or more of work-related communication in trade and industrial settings is handled in conversation. Designed to help students identify and improve in-service oral communication skills, this manual explores the complexities and realities of communication in the workplace and the often subtle difficulties that may not be apparent.

Contents

Introduction. 1. The Business of Social Structure. 2. Getting Along in In-Service Communication. 3. Private Worlds and Public Worlds. 4. The Mechanics of Talk. 5. Listen Well to Speak Well. 6. Barriers to Communication. 7. Group Decision-Making. 8. Group Roles and Leadership. 9. Committee Presentations. 10. Audiences and Visual Aids. 11. The Selling Process and Client Relations. 12. Sales Strategy. 13. Mapping and Reaching Your Goals. 14. Conflict Resolution. 15. Cross-Cultural Values.