Full Description
Business Correspondence, Second Edition introduces adult ESL students to the proper formats and approaches to use in basic office communication. It offers students extensive contextualized practice, while extra grammar and punctuation exercises boost students¿ basic English skills. Because each chapter centers around an office situation, students are exposed to ¿real¿ language in ¿real¿ situations.
Contents
A Letter to You
Test Yourself
To the Teacher
Unit 1 Writing a Cover Letter
Unit 2 Replying to a Job Application
Unit 3 Requesting a Service
Unit 4 Confirming a Service
Unit 5 Ordering Supplies
Unit 6 Confirming an Order
Unit 7 Requesting Information
Unit 8 Providing Information
Unit 9 Writing Claim Letters
Unit 10 Writing Adjustment Letters
Unit 11 Writing Reminder Letters and Collection Letters
Unit 12 Replying to Reminder Letters and Collection Letters
Unit 13 Writing Employee Relation Letters
Unit 14 Writing Customer Relations Letters
Unit 15 Writing Personal Business Letters
Reference
Glossary
Answer Key