Full Description
For undergraduate/graduate-level courses in Laboratory Management. This text, written by 20 clinical laboratory professionals, provides a concise summary of the most common clinical laboratory management topics with focused objectives, corresponding questions, practical exercises, internet and bibliography resources and case studies. This book emphasizes the need for the entry-level laboratory practitioner to be aware of the financial, personnel-related, operational, and marketing issues affecting the laboratory in order to successfully perform and compete in the rapidly changing health care environment.
Contents
I. MANAGEMENT ISSUES REGARDING THE WORKFORCE. 1. Professionalism. 2. Professional Ethics. 3. The Resume. 4. Job Description and Job Advertisement. 5. Employment Interview and Selection Process. 6. Employee Evaluation. 7. Employee Correction and Discipline. 8. Celebrating Diversity. 9. Change. 10. Stress Management. II. MANAGEMENT ISSUES REGARDING COMMUNICATION. 11. Professional Writing. 12. Communication and Interpersonal Relationships. 13. Motivation. 14. Leadership. 15. Team Building. 16. Conflict Management. 17. Telephone Etiquette. 18. Customer Satisfaction/Public Relations Program. III. MANAGEMENT ISSUES REGARDING THE WORK. 19. Clinical Laboratory Safety. 20. Marketing and Development of an Outreach Program. 21. Writing Procedures in the NCCLS Format. 22. Laboratory Budgeting and Finance. 23. Fraud and Abuse. 24. Workload Recording. 25. Purchasing. 26. Employee Scheduling. 27. Evaluation of New Test Methods - The Comparison Study. 28. Quality Control. 29. Quality Management. 30. Problem Solving. 31. Preanalytical, Analytical, and Postanalytical Phases. 32. Instrument Selection. 33. Establishing Preventive and Corrective Maintenance Programs. 34. Organization and Time Management. 35. The Laboratory Information System: Choosing the Right One. 36. Epidemiology in the Clinical Laboratory. 37. Accreditation. 38. Legal Considerations. 39. Consulting. 40. Establishment of a Continuing Education Program. 41. Construction and Delivery of an Instructional Unit. 42. Measurement and Evaluation Strategies for an Instructional Unit.
