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Full Description
This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
Contents
Introduction: Playing in the Convergence Whirlpool Telecommunications: The Big Bang and the Collapsing Universe Changes in managerial hierarchies Attendant changes in network hierarchies Convergence: A Definition Convergence of technologies (IP; ATM; SONET; PPP; DWDM; Examples and implications (high-level) Convergence of services Convergence of companies Implications of Convergence The Technology A Network Overview; Access; 56Kbps modems; ISDN; XDSL; Wireless local loop; LMDS/MMDS; GSM/variants; FDMA/TDMA/CDMA; Transport: Building the Cloud; GEO; MEO; LEO; HALE; Microwave; SONET/SDH; SS7SS7/IP, ATM, Frame Relay internetworking; WDM; DWDM; UDWDM; Optical issues with WDM systems; Management of optical issues; Electro-optical switching; EDFAs The Services Service types (Voice; Video; Image; Data; E-mail; Fax) Integrated services (H.323) Unified Messaging Virtual Private Networks (VPN) Quality of Service (QoS) issues QoS protocols (IP TOS; DiffServ; RSVP/IntServ; MPLS; ATM OoS) Network management