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Full Description
A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor and employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation.
Mediated resolutions to conflict in the workplace are designed to last because they seek to address underlying causes and they rely on the participation of the affected parties. Mediation with an impartial third party is more likely to result in a satisfying solution than are decisions imposed upon the parties from outside sources, whether employers or the legal system. Mediators work to strengthen relationships so that future conflicts can be prevented or minimized. This valuable guide to implementing formal mediation programs can be used by both beginning and experienced mediators in all types of organizations- in schools, social service agencies, government agencies, and private industry. Its practical application of mediation theory will benefit students and teachers of mediation, conflict resolution, business management, public administration, law, social work, counseling, and other related disciplines.
Contents
Preface Introduction Theory and Practice Mediation Discussion Conflict Styles of Conflict Management Mediated Disputes Threats to the Mediation Process In-House Workplace Mediation Professional versus Peer Mediation The Legal System The Mediation Process The Mediation Process The Mediator Role Impartiality Mediation and Advocacy Mediation and Therapy The Physical Environment Mediator Opening Remarks Participant Opening Remarks Caucusing Asking Questions Rephrasing and Reframing Coping with Emotions Confidentiality Confidentiality During Caucusing Mediation Notes Legal Privilege Final Agreements Exercises Instructions Addressing Conflict Changing Circumstances Gaining Greater Perspective Impartiality Ethical Challenges Issues in the Workplace Practice Concerns Asking Questions Rephrasing and Reframing Dealing with Emotion Dealing with Lying Confidentiality Concerns Mock Mediations Mock Mediations Sally and Bob George and Tina Frank and Bill Program Implementation Mediation Program Administration Disputes for Mediation Mediation Oversight Committee Board of Mediators Procedural Rules Compliance Rules Mediation Disciplinary Guidelines Punitive Measures Appendix A: Agreement to Mediate Appendix B: Mediation Request Form Appendix C: Memorandum of Agreement Index
