Full Description
Offering social service agency leaders the necessary skills for
day-to-day supervision practice
This guide presents readers with a practical overview to the most important aspects of supervisory leadership and personnel management within the social work environment. Strategic Supervision serves as a primer for new or soon-to-be supervisors on the types of knowledge, skills and abilities necessary for effective supervisory practice. It also offers more seasoned practitioners a concise compendium of checklists and tools that can be utilized selectively.
Key Features
Concrete examples of how excellent supervisors problem-solve, lead teams, and support multicultural and other forms of diverse staffing
Practical strategies for working with employees that have performance difficulties
Management tools specifically tailored to the application of Equal Employment Opportunity, Affirmative Action, and other nondiscriminatory practices in hiring and promotion activities
Contents
Ch 1. Administrative Supervision within an Organizational Context
Introduction
Defining Supervision
Summary
Web-Based Resources
For Further Reading
Ch 2. Organizational and Workgroup Culture (David Cherin, David Chenot)
Introduction
Defining Organizational and Team Culture
Gauging the Gap: A Tool for Cultural Narratives
Providing a Cultural Narrative to Explain the Impact of Culture on the Organization and Team
Supervisory Roles: Working in the Cultural Frame
Supervisory Roles: Working in the Cultural Frame
Frame Reflection
Positive/Appreciative Inquiry
Facilitating Team Culture
Summary
Web-Based Resources
For Further Reading
Ch 3. Value-based Principles and Laws Guiding Personnel Management
Introduction
Key Laws Guiding the Personnel Management Aspects of Supervision
Summary
For Further Reading
Ch 4. Recruiting Effective Employees
Introduction
Specifying Job Tasks and Position Descriptions
Use of Competency Statements in Supervision and Personnel Management
Recruitment and Selection Phases and Strategies
Summary
Web-Based Resources
For Further Reading
Ch 5. Screening and Interviewing for Employee Selection
Introduction
Interviewing as a Special Phase of the Recruitment and Selection Process
Completing the Selection Process: Reference Checks and Notifying Other Applicants
Summary
Web-Based Resources
For Further Reading
Ch 6. Facilitating Groups and Teams (Jean Kruzich, Nancy Timms)
Introduction
Characteristics of Effective Work Groups
The Five Stages of Team Development
Special Aspects of Team Supervision
Team Facilitation Tools
Summary
Web-Based Resources
For Further Reading
Ch 7. Designing and Conducting Worker Performance Appraisals
Introduction
Methods of Performance Appraisal
Work Standards Appraisal Method
Management by Objectives and Results (MBO/MOR)
Developing a MOB/ MOR Performance Appraisal Plan
Planning and Conducting Performance Appraisal Conferences
Summary
Web-Based Resources
For Further Reading
Ch 8. Handling Employee Performance Problems
Introduction
Distinguishing Between Worker and Agency Factors when Diagnosing
Employee Performance Problems
Addressing Employee Performance Problems
Employee Termination
Summary
Web-Based Resources
For Further Reading
Appendices
A. Brief History of Social Work Supervision Concepts
B. Answers to the Equal Employment Opportunity Commission (EEOC) Exercise
C. Sample Position Description
D. Core Competencies for Working in a Human Services Agency
E. Planning, Leading and Coaching Professional Meetings
