Full Description
This textbook prepares dental hygiene students and dental hygienists to handle the business and operational aspects of the dental office. The book teaches students how a dental office functions from an operational standpoint and how dental hygienists, as licensed professionals, fit into that operation. Major sections cover basics of dentistry and dental law, office management, applied communications, and employability skills. To accommodate a two-credit course, the text is concise and focuses on exercise-based learning. Each chapter includes workbook exercises, study questions, critical thinking activities, case studies, and RDH board practice questions, as well as selected references, Websites, and student activities.
Contents
Section IDentistry Chapter 2:General Dentistry Chapter 3:Dental Specialties Chapter 4:Professional Issues Chapter 5:Ethical Behavior Chapter 6:Legal Behavior Chapter 7:Patient Rights Chapter 8:Risk Management Section II: Office Management Chapter 9:Business of Dentistry Chapter 10:Telecommunication Techniques Chapter 11:Dental Hygiene Treatment Chapter 12:Accounting Principles Chapter 13:Insurance Programs Chapter 14:Credit and Collections Chapter 15:Records Management Chapter 16:Appointment Scheduling Chapter 17:Production Chapter 18:Recare Systems Chapter 19:Payroll and Taxation Chapter 20:Inventory Maintenance Section III: Applied Communications Chapter 21:Public Speaking Fundamentals Chapter 22:Public Relations Techniques Chapter 23:Office Publications Chapter 24:Client Forms Chapter 25:Letter Writing Chapter 26:Office Policy and Procedure Manuals Section IV: Employability Skills Chapter 27:Job Performance Chapter 28:Employee and Employer Needs Chapter 29:Job Search Process Chapter 30:Sources of Employment Chapter 31:Employment Applications Chapter 32:Resume and Curriculum Vitae Chapter 33:Job Interview Chapter 34:Negotiate Employment Terms Chapter 35:Employment Issues Chapter 36:Maintain Employment
