Full Description
This work includes a foreword by Roger Neighbour, President, Royal College of General Practitioners. In training, a great deal of time and attention is devoted to consultation skills. However, once these individuals become fully fledged, few have any formal opportunity to reflect further on them. It is assumed that they can now consult well enough and will continue to learn 'on the job'. Over the years, habits can become ingrained, and clinicians may not consider alternative approaches to consultations. Sometimes doctors and nurses only really start to think about consultations when something starts to go wrong. Don't wait until then! This book is ideal for practising professionals to check and improve their skills, particularly for those who have had little recent formal opportunity to do so. It is essential reading for all primary healthcare professionals with consulting responsibilities. "This book is exactly what it says on the tin: 'a practical guide to consultation skills for any health professional working in primary care'. The first part of the book presents the key features of most of the established consultation literature.The second part, of as much interest to teachers and trainers as to clinicians in training and in practice, reviews a wide array of current teaching and learning methods. It covers PUNs and DENs, working with colleagues, case discussion, role play and video in eminently practical ways. "The Naked Consultation" is a practical and readable vademecum for the would-be skilled consulter." - Roger Neighbour in his Foreword.
Contents
Deconstructing the consultationthe difficult * Models and milestones * In the beginning * Building rapport * Speaking the patient's language * Managing feelings - your own and the patient's * Getting patients to tell you what's wrong * Summarising and reflecting * Giving information to patients * Safety netting and ending * Managing time * Transactions in consultations * You, the patient and the computer * Looking after yourself * Tools and techniques for learning and improving consultation skills: Knowing where to start and what to learn * How adults learn * Working with colleagues to improve your consultation skills * Case discussion * Getting and giving effective feedback * Using role play to help with consultation techniques * Videoing * Consultation skills and the RCGP * Making a personal learning plan
