Full Description
This work outlines how to handle disputes over banking services, from establishing whether the customer or the bank has a valid claim, to determining the most appropriate way of resolving the dispute. This "hands-on" treatment in the widely used and respected Practitioner Series explains: * how the Banking and Building Societies' Ombudsmen scheme operates * how to obtain details of the data which a credit reference agency or bank holds on an individual * the remedies available if that information is incorrect or misleading Precedents and specimen letters, case references, a list of useful addresses and a glossary of banking terms are included, making for complete, practical treatment of the subject.
Contents
Part 1 Taking action against banks: planning the claim; the relationship between banker and customer; current accounts; cheques; other accounts; customer's accounts; payment accounts; other services; confidentiality; ombudsman schemes. Part 2 Defending an action brought by a bank: proceedings for the recovery of unsecured debts; proceedings for the recovery of secured debts. Appendices: useful addresses; specimen letters; statement of means checklist; specimen court forms and orders; list of participants in the banking ombudsman scheme.
