Quality and Process Improvement （HAR/CDR）

Fryman, Mark A.

Delmar Pub（2001/09発売）

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製本 Hardcover:ハードカバー版／ページ数 374 p.
言語 ENG
商品コード 9780766828728
DDC分類 658.562

Full Description

This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments (DOE), and more! The first part of the book establishes the building blocks upon which quality is based, discussing each in great detail while using everyday examples to link individual concepts to the world of quality and illustrate how they interface with one another. Once this foundation has been established, the second part of the book encourages readers to apply the techniques of quality systematically to achieve documented process improvement. Complex mathematical concepts are presented and explained at a level that is easy to understand, to help readers to gain a sound understanding of DOE, enabling them to determine the level settings for different factors and predict optimum level settings and expected outcome.

PART IPart I Overview: Chapters #1-4PROCESSES. PART II: THE ROADMAPPart II Overview: Chapters #5-12CHAPTER 5: STEP #1: CUSTOMERS AND CUSTOMER REQUIREMENTS. CHAPTER 6: STEP #2: FLOWCHARTING THE PROCESS. CHAPTER 7: STEP #3: PARETO ANALYSIS AND FISHBONE DIAGRAM. CHAPTER 8: CONTROL CHARTS. CHAPTER 9: STEP #4A: VARIABLES CONTROL CHARTS. CHAPTER 10: STEP #4B: ATTRIBUTES CONTROL CHARTS. CHAPTER 11: STEP #5: PROCESS CAPABILITY AND PROCESS CAPABILITY INDICES. CHAPTER 12: APPENDIXTable #1500 Uniformly Distributed 5 Digit Random NumbersTable #2Areas Under The Normal CurveTable #3Control Chart Factors